MOHD ZİYUDDIN AHMED

Led service management operations and application support as an Associate Consultant, ensuring high system availability and driving proactive solutions for critical applications.

• Monitored and optimized application performance using Dynatrace, proactively identifying potential issues and implementing solutions to maintain system availability.
• Supervised and guided service team activities, ensuring adherence to Service Level Agreements (SLAs) and effective maintenance of critical IT infrastructure.
• Developed and presented comprehensive quality dashboard reports for problem data and change requests, enhancing transparency and decision-making for stakeholders.
• Improved problem data and integrity in Application Support, earning recognition as a 'Good Employee' for contributions to operational excellence.
• Collaborated with service owners to address application availability defects, contributing to a more stable and reliable system environment for end-users.

Provided critical production and technical support for the First American Project, ensuring data accuracy and efficient resolution of complex property-related issues.

• Maintained 100% data accuracy by meticulously reviewing and updating client correspondence and database information, ensuring reliable record-keeping.
• Analyzed and resolved complex property ownership and legal discrepancies by verifying public records, court documents, and government filings.
• Developed and implemented action plans for senior teams to streamline query resolution, significantly improving response times and data verification processes using SQL.
• Addressed and resolved critical issues related to mortgage payments and loan modification requests, ensuring compliance and client satisfaction.
• Recognized as 'Best Performer' in the New Joiner category for the Title Search project, demonstrating exceptional ability in data management and problem-solving.

A Bachelor of Engineering project focused on formalizing and verifying group behavior and interaction dynamics, applying computer science principles to complex social or system interactions.